FAQs

1. How can I contact you?

You can contact us by sending an email to pawitopiaofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. Usually, your order should arrive between 2-4 weeks.  

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, it cannot be canceled.

8. Do you offer International shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be certain restrictions and additional fees for international orders. It is recommended to check the shipping information during the checkout process or contact our customer support for more details.

9.Can I return a product if it is damaged or defective?

Yes, you can return a product if it is damaged or defective. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at pawitopiaofficial@gmail.com and provide details about the issue. Our customer support team will guide you through the return process and assist you in resolving the problem.

 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at pawitopiaofficial@gmail.com. Please refer to our refund policy for more details.